Effective Date: September 25, 2025
At 1002 Bikes (“we,” “our,” “us”), we work to ship your order quickly and safely. This policy explains how we process and deliver orders placed on 1002Bikes.com and in store.
Summary: Parts ship in 1–2 business days, complete bikes in 2–5 business days. Batteries and hazmatitems ship Ground only. Tracking is provided at shipment.
• In stock parts & accessories: 1–2 business days.
• E-bikes & complete bikes: 2–5 business days for assembly, testing, and packaging.
• Pre orders / backorders: ship when items arrive; ETAs are estimates and may change.
• Orders placed after 2:00 PM ET or on weekends/holidays begin processing the next business day.
• We ship via UPS, FedEx, or USPS; method is selected based on item size, weight, and destination.
• Freight (LTL) may be used for fully built bikes; the carrier will contact you to schedule delivery.
• Signature Required may be applied for high value shipments at our discretion.
• Shipping rates are calculated at checkout based on weight, dimensions, destination, and service level.
• Delivery timeframes shown at checkout begin after the order is processed and handed to the carrier.
• Carrier delays due to weather, volume, or logistics are outside our control; delivery dates are not guaranteed.
• E-bike batteries and certain electrical components ship Ground only and cannot be expedited.
• These items cannot ship to P.O. Boxes and may require adult signature.
• We currently do not ship hazmat items internationally or to AK, HI, PR, APO/FPO.
• No international shipping at this time.
• We may decline shipment to freight forwarders or addresses flagged for fraud risk.
• Address changes after shipment may incur a re-routing fee charged by the carrier.
• You’ll receive a shipping confirmation email with tracking once the order leaves our facility.
• If tracking shows delivered but you can’t locate the package, check with household members, neighbors, building management, and the local carrier office, then contact us.
• Lost/Delayed Packages: We can help open a carrier investigation; replacements/refunds are issued per carrier outcome.
• Inspect cartons before signing. Note any visible damage on the delivery receipt and take photos.
• If severe damage is evident, refuse delivery and notify us immediately.
• Missed freight appointments may result in re-delivery/storage fees charged by the carrier.
• Free in store pickup at: 1002 Bikes, 1002 Manatee Ave. E, Suite B, Bradenton, FL 34208.
• We’ll email when your order is ready. Bring a photo ID and your order confirmation.
• Report shipping damage or missing items within 7 days of delivery with photos of the box, packing materials, and product.
• Keep all packaging until your claim is resolved.
• Shipping charges are non-refundable once an order ships.
• If a package is refused or undeliverable due to an incorrect address or missed deliveries, the carrier may return it; we can reship (additional postage) or refund the item price minus original shipping and any return fees.
• For full details, see our Return & Exchange Policy.
• Contact us as soon as possible to request changes or cancellation. We can’t modify orders that are already packed or shipped.
• 1002 Bikes · (941) 933-2453 · byron@1002bikes.com · 1002 Manatee Ave. E, Suite B, Bradenton, FL 34208 · 1002Bikes.com
