FAQ
Your questions, answered.
Everything you need to know about our bikes, e-bikes, and services.
Return policy
Our goal is to make sure every customer is completely satisfied with their purchase. If you’re not, just let us know — we’ll work with you to make it right.
How will my order be shipped?
Your order will be drop-shipped directly to you via FedEx for fast and reliable delivery.
Can I track my order?
Yes! Once your order ships, we’ll email you the tracking number so you can monitor its progress.
What if my item arrives damaged or incorrect?
Please contact us right away, and we’ll do our best to resolve the issue as quickly as possible. Your satisfaction is our top priority.
Do you offer international shipping?
Unfortunately, we don’t offer international shipping at this time. We currently ship within the United States only.
Need More Help?
Didn't find the answer you need? Contact us directly, we're happy to assist!